Here are some frequently asked questions which may help you.

If you have any further question, please send us an email at info@lecharmedecor and we will be happy to answer.

 

Thanks for choosing Le Charme Decor!

FAQ

Store Location?

We sell our products online only.

Customer Service Hours

You are very important to us and we have a great team dedicated to make you happy.

Our Customer Service is open from 09:00 am to 05:00 pm (PST) from Monday to Friday. If you are calling outside of office hours, please leave a message and we will get back to you first thing in the morning.

You can also send us an email at info@lecharmedecor.com

US Returns

If you would like to return an order, you can email us. We will iniciate your return and provide you a ticket number. In order to be elegible for a return the goods must be in a saleable condition, meaning the product is undamaged and the packaging is unopened and sealed.  And the  return/refund must be requested within 30 days from the purchase.

The return shipment label is paid by the customer.

The goods will be deemed returned when received by Le Charme Decor and we will issue a refund within 15 days. 

In case of returns for any other reason i.e. defective products, will examine the products prior to refunding the payment and the return shipment label will be paid by Le Charme Decor.

How do I track my order?

When we ship your order, you will receive a tracking number from UPS or USPS.

Samples

We have built our e-shop using high quality images, however we recommend you order samples prior to placing orders. Colors may vary depending on your screen. Even though the samples are not large, it will allow you to check the color, feel the quality of the paper and have an idea of the scale of the pattern.

Cancelation

Please call or email us in case you need to cancel an order.